Privacy Policy
LuxeBook Privacy Policy
(Version 1.0 — July 2026)
1. Introduction
This Privacy Policy explains how LuxeBook (“LuxeBook”, “we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use the LuxeBook mobile application (“App”) and related services (“Services”).
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using the App, you agree to the practices described in this Privacy Policy.
2. Data Controller
LuxeBook, United Kingdom Email: luxebooksupport@gmail.com
We are responsible for determining how your personal data is processed.
3. Data We Collect
We collect the following categories of data:
A. Account Information
Name
Email address
Business name
Profile details
B. Client Information (Provided by You)
Client names
Contact details
Appointment history
Notes you choose to store
Marketing preferences
You are responsible for ensuring you have permission to store client data.
C. App Usage Data
Features you use
Settings you configure
Interaction logs
Device type and OS version
D. Optional Data
If you choose to upload or store additional information (e.g., images, notes, templates), it will be processed solely to provide the Services.
E. Payment Information
LuxeBook does not process payments. If you use external payment links (e.g., PayPal, Monzo, Starling), those providers handle your payment data under their own policies.
4. How We Use Your Data
We use your data to:
provide and operate the App
manage your account
store your bookings and client information
deliver marketing templates and win‑back tools
generate business insights
improve and update the App
respond to support requests
comply with legal obligations
We do not sell your data. We do not use your data for advertising. We do not share your data with third parties for marketing.
5. Legal Basis for Processing
We process your data under the following legal bases:
Contractual necessity — to provide the Services you signed up for
Legitimate interests — to improve the App and ensure security
Consent — where you choose to enable optional features
Legal obligation — where required by UK law
6. How Your Data Is Stored
Your data is stored securely using industry‑standard encryption and security practices.
We take reasonable steps to protect your data from:
unauthorised access
loss
misuse
alteration
disclosure
7. Data Sharing
We may share data only with:
service providers who help us operate the App (e.g., cloud hosting)
legal authorities if required by law
analytics tools that help us improve the App (non‑identifiable data only)
We do not share identifiable client data with any third party unless required by law.
8. Third‑Party Services
If you use external payment providers or communication tools, their privacy policies apply.
LuxeBook is not responsible for:
how third‑party services handle your data
the security of external payment links
the reliability of external platforms
9. Data Retention
We retain your data for as long as you maintain an active account.
If you delete your account:
your personal data will be removed or anonymised
some data may be retained where required by law (e.g., financial records)
10. Your Rights (UK GDPR)
You have the right to:
access your data
correct inaccurate data
delete your data
restrict processing
object to processing
request data portability
withdraw consent (where applicable)
To exercise your rights, contact luxebooksupport@gmail.com
11. Children’s Privacy
LuxeBook is not intended for individuals under 16. We do not knowingly collect data from children.
12. International Transfers
If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses
UK GDPR‑compliant protections
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes within the App or via email.
Continued use of the App constitutes acceptance of updated terms.